FAQs
We're starting with the basic "How to" of NEMO's scheduling software. Overtime, we'll add and refine the FAQs here to provide a comprehensive "How To" database of questions and answers. We look forward to and depend on your feedback to make this section the best.
Jobs is the best place to start. Here’s a couple of things to remember:
Create Job – as you create a job, make sure to:
- Assign a supervisor.
- Assign a hotel to the supervisor.
- Then assign the other available hotels for this job (this is important later).
- Choose the start/stop dates
- Assign a background color (and font color if needed). This is what will show up in the Rolling Schedule calendar.
- Assign it to a ‘Scratchpad’
Create a Scratchpad - click on Scratchpad icon (clipboard) and click on the Create a Scratch pad button in the upper right.
Edit a Scratchpad - Go to “all” scratchpads, choose your scratchpad to work on and click on the pencil icon to edit.
Things to remember here:
- If you assigned your job to the scratchpad, you should see it here.
- If a job extends longer than the week of the scratchpad, it will automatically show on the following week's scratchpad (as long as you enter the weekly start date when you create the scratchpad).
- Drag and drop employees from the sidebar.
- Choose Employee’s Hotel - You should see an option to choose a hotel for the employee once you’ve dragged them onto a job. If you do not, you might have forgot to add the Hotels when you created the job. Fix: Edit the job by clicking the gear in the corner and add the hotels. You will have to delete/remove and re-drag the employee back into the job to see the hotel option show up.
- Notify - Once you’ve assigned all your employees to the job, click the “Send Notification” button and it will invite the worker via the Mobile app to accept/decline the job. Note: They can choose to “drive” instead of stay at hotel (if so, a “D” will show up instead of Hotel). If they choose to stay the ‘night before’ the letters NB will appear next to Hotel.
Colors - The colors in the Rolling Schedule are chosen when you create the job. You can change them at any time. You can also change the font color, as the sometimes black font is hard to read on a dark background (and vice versa).
Flags - If you click into any cell on the schedule, you have the option to flag it with either an “alert” or “lightning” bolt. You must decide what these mean; they’re just visual references (for emergencies, etc.). Note: In this current initial phase of the software, the flags are simply there to assign to a 'day' for your own purposes as a reminder that something is up at this job during this period. In the next phase, we'll be adding more functionality to the flags (notes, etc.)
Two Mobile App Versions - there are two versions of the mobile app: one for Android and one for iPhone. The Android app can be downloaded here [link goes here]. The iPhone app is handled differently. A coded link needs to be generated by Apple to download the app for a new team member. Each team member is assigned a 'redemption code link' to download their iPhone Mobile App. Note: It is assigned to the user's email and cannot be shared with other iPhone users.
Login Screen - the first screen that comes up when the app is opened. Enter username and password to start using the app.
Jobs - Navigate to the job section by clicking the 'worker icon' in the bottom navigation. In this section you will see your invitations to accept/decline a new job and you will see the current jobs you have accepted.
Accepting Job - When you 'accept' a job, you will be prompted with a question: "Do you need a hotel?". If yes, you will be prompted with the question, "Do you need to stay the night before?" If yes, it will be noted and visible for the admin to see with NB by your hotel. If you choose "no, I don't need a hotel," it will be noted for the admin with a 'D' (for Drive) instead of a Hotel. For admin's reference, a green dot will appear next to the welder in the job once a welder has accepted the job.
Declining Job - If you decline a job, you will be prompted with "Reason for declining this job" and a text field box to enter your excuse. For the admin's reference, a red dot will appear next to the welder in the job once a welder has declined a job.
Hotels - Your assigned hotel information will appear in this section if you're staying at a hotel. After you've checked into your hotel, you must go back to this section and enter your room # into the app.
Notifications - Any notifications sent by the admin will appear here. Note: these are not two-way conversations; they are simply notifications to be read by the user.
Profile - Your basic information. You can upload a photo of yourself and change your password.
Note: Team Members must be added by an admin or contact the software support team if you have several new members in an Excel file.
Important: With this first phase of the software, we do not have a temporary or auto-generated password when creating accounts. You must assign a password to the new team member and provide them with this information.
Create a New Team Member - Click on the Teams icon (3 people) in the left column and click on the "New Member" button in the upper right corner.
Email Address & Phone - are mandatory fields to fill out. If you don't have a phone, please make one up.
Roles & Certifications - can be chosen or assigned. A color will be automatically assigned to the worker's name based on their roles.
Creating a certification - Click on the certification icon (round seal/badge) to edit, delete, or create a new Certification. These Certifications will show up on the Team Members profile as an option to check.
Sort - This option allows you to arrange how the Certification options appear in the Team Member's Profile.
Skills - define the worker's experience and assign a color based on their strengths. These options will appear in the Team Members profile and can be assigned when creating a Team Member for the first time.
Creating a Skill - Click on the Skills icon (three stacks of paper) and click create a Skill in the upper right corner.
Sort - Use this option to arrange the order in which the skills appear in the Team Member's profile.
Creating a Hotel - Click the Hotel icon (person in bed) in the left column and click the "Create Hotel" button in the upper right. Note: Many of NEMO's standard hotels are already in the system - so look first. Only add if it is a new Hotel, not in the system.
Assigning Hotels - the hotels are assigned in two ways in different areas (job creation, scratchpad) depending on who you assign the hotel to.
- Assign Hotel(s) to Job - First step..when creating a job, you must assign all of the hotel possibilities to the job as you first create the job.
- Assign Supervisor Hotel - This happens when you create a job and assign a Supervisor for the first time. Make sure you choose the Sup's hotel and click the box (on the Hotel) that says "Supervisor".
- Assign Worker Hotel(s) - This happens when you're in the scratchpad. The Hotel is assigned to the individual worker as you drag them onto a job for the first time.
- Note: If you don't see the hotel options as you drag the worker into the job in scratchpad - you probably forgot to assign the hotels when creating the job. Go back and edit your Job to add more hotels.